Features – Uptime Guarantee

All VPS servers carry a 99.9% monthly uptime guarantee. If we fail to deliver this, we apply service credits to your account in accordance with the terms set out below.

100% to 99.9% uptime – no credit
99.89% to 99.8% uptime – 10% credit
99.79% to 99.6% uptime – 20% credit
99.59% to 99.4% uptime – 40% credit
99.39% to 99.2% uptime – 60% credit
less than 99.19% uptime – 70% credit

Our uptime guarantee covers the hardware and network link of the node Your VPS is hosted on. (such as UKnode6, as visible in your CloudControl panel.) The uptime guarantee does not cover individual VPS servers, as they can be powered off or misconfigured and marked as offline.

See our Terms & Conditions for full details of how we calculate monthly uptime.

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